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Features: Many users have found BetterCloud's features helpful in managing tasks effectively. They appreciate the ease of use and …
Overview
What is BetterCloud?
BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.
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What is BetterCloud?
BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.
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Product Demos
Zero-Touch IT - How to Automate Self-Service Requests With Freshservice and BetterCloud
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Zero-Touch IT: How to Automate Offboarding with Jira and BetterCloud
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Zero-Touch IT - Automate Self-Service Requests with Microsoft Forms, Power Automate, and BetterCloud
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How to Automate ITSM Self-Service Portals With BetterCloud
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Why You Should Choose BetterCloud in 60 Seconds
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BetterCloud?
BetterCloud is a SaaS management platform, enabling IT teams to eliminate up to 78% of SaaS management work. BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment. By streamlining and automating critical work like user lifecycle processes and day-to-day operations, BetterCloud aims to give customers greater operational efficiency and employee productivity.
BetterCloud Features
- Supported: Advanced Alerting
- Supported: No-Code Automation Workflows
- Supported: Data Oversharing Monitoring and Mitigation
- Supported: Zero Touch Automation
- Supported: App Discovery
- Supported: User Lifecycle Management
- Supported: Sensitive Data Discovery
- Supported: Least Privilege Access
- Supported: Reporting
BetterCloud Screenshots
BetterCloud Videos
BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment.
BetterCloud is a SaaS Management Platform (SMP) that enables IT to discover, manage, and secure the growing stack of SaaS applications across the digital workplace.
Like many IT departments, Gainsight's small IT team was overextended, managing SaaS applications and the user lifecycle manually. Using BetterCloud's automated workflows, Gainsight eliminated a 1,300+ hours of ULM work in one year.
This video shows how BetterCloud helped Gain...
Show More BetterCloud centralizes SaaS management and saves time on common IT activities using insights and automation.
BetterCloud SaaS management platform keeps sensitive company data safe by centrally and automatically enforcing security policies to preempt threats using.
BetterCloud offers a complete view of all SaaS applications in the IT environment to reduce security risk and manage SaaS spend.
BetterCloud Integrations
- 15Five
- Aircall
- Amazon Web Services
- Asana
- Bonusly
- Box
- BugSnag
- Calendly
- ClickUp
- Datadog
- Deputy
- DocuSign
- Dropbox
- Egnyte
- Frame.io
- Freshdesk
- Freshservice
- GitHub
- Google Workspace
- Greenhouse
- Intercom
- Jira Software
- Jira Service Management
- JumpCloud
- Seismic Learning
- Looker
- Lucid Visual Collaboration Suite
- MailerLite
- Miro
- Namely
- Notion
- Microsoft 365
- PagerDuty
- Pingboard
- Pipedrive
- Slack
- Smartsheet
- Spoke
- Sumo Logic
- Trello
- Wrike
- Zoom
- The Okta Identity Cloud
- OneLogin by One Identity
- Planview AgilePlace
- Salesforce Sales Cloud
- Aha! Roadmaps
- BlueJeans Meetings (discontinued)
- CrashPlan
- Atlassian Confluence
- Dialpad Ai Contact Center
- DigiCert CertCentral
- Druva Data Resiliency Cloud
- Cisco Duo
- Genesys Cloud CX
- Google Hangouts (Classic)
- LastPass for Business
- Ivanti Neurons for MDM
- RingCentral Contact Center
- Alfresco Process Services, feature
- Microsoft Entra ID
- Cisco Meraki SD-WAN
- Jamf Pro
- Trakstar Learn
- ServiceNow IT Service Management
- Splunk IT Service Intelligence (ITSI)
- Workday Professional Services Automation
- Workplace from Meta
- Workspace ONE Access
- Zendesk Suite
- Azure Automation
- SolarWinds Service Desk (SSD)
- Spanning Backup
- Tableau Cloud
BetterCloud Competitors
BetterCloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
BetterCloud Downloadables
- How to Build a Business Case for Automating SaaS Management: A Playbook for Proving Operational Efficiency and Cost Savings
- State of SaaSOps Report 2023
- Increasing IT Operational Efficiency: A CIO's Guide to IT Automation
- The SaaS Management Platform Checklist: How to Buy an SMP and Stop a Helpdesk Meltdown
Frequently Asked Questions
BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.
The most common users of BetterCloud are from Mid-sized Companies (51-1,000 employees).
BetterCloud Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 35% |
Comparisons
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Reviews and Ratings
(35)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Features: Many users have found BetterCloud's features helpful in managing tasks effectively. They appreciate the ease of use and integration with email clients, as well as the ability to create custom workflows and reports. The Google Drive file auditing, alert configuration, automation security reporting, and integration with GSuite tools are also highly valued by reviewers.
Automation: Reviewers have praised BetterCloud for its automation capabilities. Users appreciate the ability to automate actions and manage access through triggers, which helps streamline processes and save time. The data loss prevention feature is also highlighted as a valuable tool for maintaining security.
Customer Service: Several users have expressed satisfaction with BetterCloud's customer service. They report having a positive experience with the support team and appreciate their responsiveness and willingness to assist with any issues or questions that arise.
Confusing and cluttered user interface: Some users have found the user interface of g.bettercloud confusing and cluttered, making it difficult to navigate and find tools. They expressed frustration with the layout and organization of the interface.
Long configuration time and learning curve: Users mentioned that it takes a significant amount of time to fully configure BetterCloud for an organization. Additionally, new employees may face challenges in becoming familiar with the platform due to its complexity.
Lack of documentation: Multiple users expressed the need for better documentation. They found the written documentation for workflows and API difficult to follow, which made it harder for them to utilize these features effectively.
Based on user reviews, users commonly recommend the following for BeanFlumper:
- The free version of BeanFlumper is recommended.
- Users suggest using the self-hosted version instead of the cloud version.
- Some users recommend purchasing BeanFlumper, but they believe it's only worth the money for companies with over 500 employees.
Regarding BetterCloud, users commonly recommend the following:
- BetterCloud is highly recommended to any organization using Google admin console.
- Users believe admins can save a lot of time using BetterCloud.
- It is advised to thoroughly trial the product before purchasing and to take the certification course for better training.
Overall, users praise BetterCloud for being a solid investment for IT departments and providing helpful customer support and training. They also recommend it for companies that extensively use SaaS apps. Users suggest improvements such as adding more integrations and improving existing ones, clearly defining licensing and terms of use, and utilizing vendor partners for implementation. Furthermore, users recommend paying annual dues on time to avoid workflow shutdowns.
When it comes to using BetterCloud effectively, users advise planning and evaluating workflows in advance, utilizing all provided tools and features, focusing on the order of steps in workflows, and creating and maintaining workflows with constant work. Additionally, users highly recommend BetterCloud as a better solution for automating SaaS applications, particularly for Google Workspace management. They appreciate the ease of integration with other platforms and emphasize the importance of understanding the total toolkit for automation.
Some users also suggest that BetterCloud makes life easier, is essential to managing SaaS platforms, and should be tried for at least one year to see improvements. They recommend tying all platforms to Google/Microsoft accounts and note that it is particularly beneficial for larger organizations. Lastly, users acknowledge competition but still believe that BetterCloud is worth considering as a solution for SAAS management. They advise having a good grip of SaaSOps structure before implementation and suggest doing a demo with higher management to showcase the value.
In terms of managing users in the native suite, users think that BetterCloud has been helpful. They consider BetterCloud a great product and appreciate its onboarding/offboarding workflows and support. They believe that BetterCloud is worth the investment.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
May 12, 2023
Basic product good, automation product lacking
We use Bettercloud currently and have used it for years to facilitate offboarding and deprovisioning of G-Suite user accounts. We use it to setup auto-replies, and inheritance of the off-boarded user's Google products (Drive, Groups, Calendars) to another user. We do not use it for onboarding: we use an on-prem app to create users and sync that information to G-Suite, Azure, and local AD. That information appears in Bettercloud automatically as it syncs with our domain.<br><br>We are trying to use Bettercloud to automate on/offboarding of new hires/terminations, but Betterclouds integration with Workday does not include the ability to create a username/email address in the very common first initial, lastname @ domain.com. This is a very frustrating situation because we want HR to be able to dictate who is and isn't an active user based on their employment status. This means Workday would be the source of truth in terms of "should a user have access to company services/data," while not necessarily being the source of truth for "what does this specific user have access to?" We can handle that with titles from Workday and security groups from Azure. It's kind of ridiculous that the Workday integration can't create a user based on the first initial when the first name string exists. This seems like a simple engineering change to the integration that Bettercloud has little interest in doing. It's also surprising that other clients have no asked for this because it means the clients are doing more work to stick to years-long and firmly established naming convention for hires.
- Deprovisioning users (auto-replies for terminated users, suspension and reminders for final deletion)
- Handling object ownership (calendars, email delegation, etc.)
- Automated workflow integrations (more data points should be available, if the API of the service accessed is the limit, then the engineers should be able to modify data pulled from the API in a way the helps the client in Bettercloud's interface)
- Ownership for calendars can be very buggy--inheritance, especially of private calendars that need to be managed by multiple people, does not always go through despite confirmation from the web UI. Sometimes we will have calendars that show a certain user has access, but they do not. Removing that user and re-adding them, occasionally multiple times, has to be done to fix the issue. Though I am unsure if this is an issue with Bettercloud, G-Suite, or a lag time in syncing calendar membership data. That said, the interface for managing such access is much better in Bettercloud than in G-Suite itself.
We integrate Bettercloud with Google for use in onboarding and offboarding accounts. It is utilized for group movement in Google via work flow mmanagement. We have used it to automate and save thousands of hours of manual user processing. Within education both staff and studnets move schools and change not only their location but also email groups, calendar shares, document shares, etc. THe workflows allow us to automate this function.
- Onboarding of accounts for Google and O365
- Offboarding of accounts for Google and O365
- Customer service
- Alerting of documents with sensitive data and restricting external sharing.
- Integration with Google in the App version to allow pushing of email signatures, this feature is available in the legacy version.
- More canned reports, although custom reports are available for you to build yourself.
- More onsite visits with customers if available, to be onsite and see what challenges are available first hand.
May 12, 2023
Satisfied BetterCloud user
Provision and deprovision email account users
Manage data loss prevention and email security policies
Manage data loss prevention and email security policies
- Automation
- security
- reporting
- contacts management
- Exchange Online
- Office365 delegation
Bettercloud is great for folks who need more management features for their cloud tools. It has a ton of great GSuite tools that are typically only available via the api (Delegation is the big one).
- GSuite tools via Api but with a Bettercloud Gui
- Some great security features such as GSuite document scans for public facing documents
- New Hire onboarding and Offboarding flows
- More Integrations
Currently, BetterCloud is being used by our IT teams to automate onboarding and offboarding procedures and to kick off other one-off automation that makes things easier for the team. Using the built-in integrations for Slack, Salesforce, Google Workspace, Zoom, DUO, Offce 365, our IT team is able to seamlessly onboard classes of 30+ new hires. Using those same integrations, they are able to securely offboard terminated employees and send notifications to all relevant stakeholders that the process has been completed.
It is also being utilized by our security team to implement DLP security policies in place for Drive, Slack, Microsoft Office, and to set up alerting around a particular security events.
It is also being utilized by our security team to implement DLP security policies in place for Drive, Slack, Microsoft Office, and to set up alerting around a particular security events.
- Automation of your most tedious onboarding and offboarding tasks
- Finer controls over bulk updating and user management in Google Workspace
- Control and visibility over document sharing in many popular apps
- Granual automation for Salesforce user profiles, roles and permission sets
- Exploring and finding workflows is not always easy, search tool could use some work
- DLP controls for Google are on a different website than the main app
- Reporting when automations fail can be improved.
September 28, 2019
BetterCloud really lives up to the name.
BetterCloud is many things to our organisation. It started as a G Suite management tool that allowed us to perform bulk actions and easily carry out complicated management tasks. Then, it added data protection features like content scanning and automated reporting. Then, it became a SaaS management platform that allowed us to connect other systems to G Suite and automate management tasks based on key triggers.
- Automated and bulk administration tools allow admins to spend less time managing based on signals and more time working on important new things.
- Drive reporting allows for content-based scanning of G Suite Google Drive to empower admins.
- SaaS automation not only allows admins to build workflows and carry out actions in multiple pre-connected systems, but also allows admins to connect systems via API. It's very extensible.
- The interface can be quite cluttered depending on what you want to do. There are a lot of tools.
- Documentation can be improved. The written documentation for workflows and API are a little tough to follow.
June 18, 2019
BetterCloud: leveling up your SaaS Administration.
Our IT department uses BetterCloud to manage G Suite administration and security better than is possible using the G Suite Admin console. We also have integrated other apps using their “connectors” and most recently have used their Platform API to connect additional SaaS applications. Our everyday use case is for onboarding, offboarding, and real-time alerts. Bettercloud saves anywhere from 5-35 hours of labor per month using workflows and also enables us to “level-up in our work to secure a fully SaaS infrastructure.
- Customer service: from answering questions about how it works to supporting when things go wrong, and more, the Bettercloud team is among the best vendors in this area.
- Forward-thinking: new services, new actions, new capability. Bettercloud thinks ahead and doesn’t hesitate to anticipate the needs of businesses today and tomorrow
- Comprehensive: from simple admin tasks to granular roles and privileges, to deep data scanning, Bettercloud does pretty much everything you’ve thought of and only a few things you haven’t.
- Pricing: Bettercloud is often positioned in the market against SIEM, CASBs, and other enterprise software. Pricing has recently started to reflect that, which means it’s practically inaccessible at list price for organizations who need it most - schools, nonprofits, etc.
- Useability: as a service with so much depth, it can take weeks to get an organization fully configured, and similar amounts of time for new employees to get familiar with it.